Refund policy
A. Cancellation Policy
Introduction
Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:
Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Anika Spegel, BRÜÜG, Lindenstr. 49, 23942 Gross Schwansee, Germany, Tel.: +49 155 651 67 675, E-Mail: hello@bruug.de) by means of a clear statement (e.g., a letter sent by post or email) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our standard, least expensive delivery option), without undue delay and at the latest within fourteen days from the day on which we receive your notification of withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who are not citizens of a Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.
Linked/financed transactions
If you finance this contract with a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form a single economic unit. This is particularly likely if we are also your lender or if your lender uses our services for financing. If the loan has already been disbursed to us when the cancellation takes effect or the goods are returned, your lender assumes our rights and obligations under the financed contract with respect to the legal consequences of the cancellation or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign currency, or derivatives). If you wish to avoid a contractual obligation as much as possible, exercise your right of cancellation and also cancel the loan agreement if you are entitled to do so.
B. Cancellation Form
If you wish to cancel the contract, please complete this form and return it.
To
Anika Spegel
BRÜÜG
Lindenstr. 49
23942 Gross Schwansee
Germany
Email: hello@bruug.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only required for notification)